FAQ - Conspirazy.ai

Welcome to Our FAQ

Legal documents can be dense and confusing, but understanding your rights and responsibilities is important when using AI tools.

This FAQ explains our Terms of Use in plain English. For the full legal version, check the ToS. For "what does that actually mean?" - you're in the right place.

🎨Our Mission

We're building a creative sanctuary where AI amplifies human potential. Our platform focuses on creative connection, learning, and growth through meaningful AI companionship.

We work within the requirements of our service providers—including payment processors, compute resources, and other IT infrastructure—to ensure a stable, sustainable platform for your creative work.

When in doubt, reach out. We'd rather answer your questions before you run into issues than deal with problems after the fact. Email us at support@conspirazy.ai anytime.

🔞Mature Content & Enhanced Safety

What is Enhanced Safety and how does it work?

Every account includes an Enhanced Safety toggle with two modes:

Enhanced Safety: ON (Default)

Content must be appropriate for public/professional settings. This mode restricts generation to safe-for-work content suitable for general audiences.

Enhanced Safety: OFF

Enables mature themes and discussions appropriate for adult users. This allows:

Complex emotional and psychological topics (trauma processing, relationship dynamics)
Creative writing with mature themes (violence in storytelling context, dark fiction)
Adult conversations on sensitive topics that require nuance and maturity
Discussions that would be too mature for public settings but appropriate for private adult conversations

⚠️ This is NOT permission to generate prohibited content. Enhanced Safety OFF allows mature discussions and themes—it does NOT permit generation of sexually explicit, illegal, or otherwise prohibited content.

Can I use this platform to create adult/explicit content?

No. Conspirazy.ai does not permit explicit sexual content.

We prohibit content designed primarily for sexual gratification, including pornographic imagery, graphic sexual content, and content that would be classified as obscene under applicable law.

What about romantic companions?

Our "Romantic Partner" companion type focuses on emotional connection, relationship simulation, and meaningful companionship—not explicit sexual content. You can build a deep, ongoing relationship with a romantic companion who remembers your conversations, understands your personality, and genuinely connects with you emotionally. That's what we built this for.

Why this policy?

Our payment processor (Stripe) prohibits adult content platforms
Our AI service providers have acceptable use policies we must respect
Legal compliance requirements in multiple jurisdictions
Our mission is connection, creativity, and growth—not sexual gratification

What's your philosophy on sensitive content?

Intent to Heal vs. Intent to Harm

We recognize that meaningful conversations and creative work sometimes involve difficult topics. Our content policies distinguish between intent to heal and intent to harm.

What We Allow - Processing and Growth:

Discussing past trauma, difficult memories, or painful experiences
Working through complex emotions with AI companions
Exploring difficult themes in fiction and creative storytelling
Creating morally complex characters and narratives
Asking questions without judgment—even "dumb questions" (that's how we learn)
Getting honest feedback from assistants and mentors
Having real conversations without constant interruption

What We Prohibit - Causing Harm:

Content that sexualizes minors in any way
Content depicting real people without consent
Content promoting illegal activity, real-world violence, or self-harm
Content designed to harass, abuse, or endanger others
Content that would be harmful regardless of context

The Distinction

Processing pain moves forward toward healing. Causing harm moves backward. We understand this distinction and apply it in our moderation.

What happens if I try to generate prohibited content?

Our Content Gateway filters all generation requests before they reach our AI providers. It blocks content that is illegal, unsafe, or sexually explicit.

If prohibited content is generated, we evaluate the circumstances and intent behind the violation. We understand AI systems can make mistakes, and we recognize the difference between accidents and deliberate attempts to violate our policies.

See the Account Safety & Enforcement section for details on how violations are handled.

Understanding Intent

Honest Mistakes: Accidentally triggering filters through normal creative work—no penalty
Learning Moments: Not understanding what's prohibited—we provide guidance
Malicious Intent: Systematic attempts to bypass filters or generate prohibited content—enforcement action

💡 Our approach: We're not looking to punish honest mistakes. But if you're deliberately trying to circumvent our safety systems, you're not the kind of user we want on the platform.

What happens if I select a different service provider?

Our platform allows you to choose from multiple AI service providers for both chat and image generation. Regardless of which provider you select, our Terms of Use and Content Gateway always apply.

How the Content Gateway Works Across Providers

If the provider is more restrictive than our policies:

Our Content Gateway is designed to accommodate providers with stricter policies. You may encounter additional restrictions based on that provider's specific requirements.

If the provider allows content we prohibit:

Our Terms of Use still apply and our Content Gateway will still block prohibited content. Just because a provider technically allows certain content doesn't mean you can generate it on our platform.

Why this matters: We maintain consistent safety standards across all providers to protect our users, comply with payment processor requirements (Stripe), and maintain our legal standing. Provider capabilities don't override our platform policies.

What happens if I choose an image model that allows prohibited material?

Some image generation models have fewer built-in restrictions than others. However, our Content Gateway operates before your prompt reaches any AI model.

Even if you select an image model that would technically generate prohibited content, our Content Gateway will block the request before it reaches that model. Our Terms of Use apply regardless of the capabilities of the underlying AI model.

Example: If you select a model that could generate explicit content, but your prompt violates our Terms, the Content Gateway blocks it before generation begins. The model never receives your prompt.

What happens if I choose an LLM provider that allows prohibited material?

Similarly, some Large Language Model (LLM) providers for chat have different content policies than others. Our approach remains consistent:

Our Content Gateway analyzes all chat inputs before they reach any LLM provider. If you select a provider with more permissive policies than ours, prohibited content is still blocked.

The provider's capabilities or policies do not override our Terms of Use. We maintain platform-wide safety standards regardless of which provider you choose.

Bottom line: Think of provider selection as choosing which engine powers your experience, but our Content Gateway is the gatekeeper that ensures all content meets our standards before reaching any engine.

📚Understanding Content Types

What counts as "content" on this platform?

When we talk about "content," we're referring to two distinct types of material, each with different legal implications:

🎨 Multimedia Content (Images, Videos, Audio):

Subject to copyright and intellectual property laws
May involve public domain considerations
Can trigger DMCA takedown notices
May involve right of publicity issues (real people)
Requires careful consideration for commercial use

💬 Chat Messages (Text Conversations):

Private communications between you and the AI
Generally not subject to copyright enforcement
Protected by privacy policies
Main concerns: safety, prohibited content, illegal activity planning
Plagiarism only becomes relevant if posted publicly

Why the distinction matters

Most of the legal complexity around copyright, ownership, and commercial use applies specifically to multimedia content. Chat messages remain private in your account and have different enforcement considerations.

Both types of content are subject to our safety policies—we prohibit illegal content, CSAM, and planning harmful activities regardless of content type.

How are multimedia and chat messages handled differently?

Both are subject to automated Content Gateway screening before generation can occur. For successfully generated content, content is considered private unless you choose to share it.

Shared content:

Can result in DMCA takedowns if reported by copyright holders
May be reported for deepfakes or unauthorized use of real people's likenesses
Ownership and licensing implications for commercial use
We respond to reports of violations when content is posted publicly

💡 Helpful tip: If you're generating images for personal enjoyment or experimenting with ideas, you have a lot more creative freedom. The legal complexity mainly arises when you want to share or monetize multimedia content publicly.

📜Copyright Basics

Do I own the images I generate?

The honest answer: It's complicated and evolving.

Pure AI-generated content is generally considered public domain. This means if you simply provide a prompt and generate an image, you typically don't own the copyright—and neither does anyone else. Anyone can potentially use it.

What you DO own:

Your original photos or artwork you upload
Works where you make substantial creative modifications
Your LoRA training data (if it consists of your photos)
Compilations and creative arrangements of materials

Why?

Current U.S. copyright law requires human authorship. AI systems cannot hold copyright. Courts are still determining what level of human creative input is required for copyright protection. If your involvement is limited to writing prompts, you likely don't have copyright protection.

💡 Practical guidance: Treat AI-generated images as tools for inspiration, personal use, or as starting points for further creative work. If copyright protection is important to you, incorporate significant human creativity beyond prompt writing.

Can I sell AI-generated images?

You can sell them, but with important limitations:

Since AI-generated content is generally public domain, you cannot prevent others from copying or using the same images. Additionally, there are significant legal risks to consider:

⚠️ Important considerations:

Images containing copyrighted characters (Mario, Spider-Man, etc.) can result in legal action from rights holders
Images depicting real people without consent violate publicity and privacy rights
Competitors can legally generate similar content, undercutting your pricing
You have limited legal protection against copycats since the content is public domain

💡 Safer commercial approaches: Use AI-generated content as reference material, combine it with substantial human creative work, or use it for marketing your own original products or services.

What about using AI images to make more AI images?

These remain public domain—there's no "copyright stacking."

If you take an AI-generated image and:

Process it through AI again
Use it to train a LoRA
Modify it using AI tools

The result is still public domain. You're building on public domain content, which remains in the public domain.

👥Real People vs Fictional Characters

Can I generate images of real people?

🚫 This is prohibited and will result in immediate account termination.

Generating content depicting any real, identifiable person without their explicit written consent violates multiple laws:

Right of publicity laws
Copyright law (if using their photos as source material)
Deepfake legislation in over 50 states
Privacy and defamation statutes

This includes: Celebrities, public figures, politicians, influencers, your friends, coworkers, family members, or people from social media.

Single exception: You may generate images of yourself using your own photos that you own or have permission to use.

💡 Why this matters: Even with advanced AI systems trained on public figures, creating realistic depictions of real people raises serious legal and ethical concerns. We take this policy seriously to protect both you and the people who might be depicted.

What about video game characters, anime characters, etc?

For personal use: Yes, you can create this content!

For commercial use: This carries significant legal risk.

Personal use (generally safe):

Generate character images for your desktop wallpaper
Create fan art for personal enjoyment
Share within fan communities (understanding it's public domain)
Use for personal inspiration or creative projects

Commercial use (high risk):

Selling prints or merchandise—Rights holders actively enforce their IP
Using in advertisements—Can result in cease-and-desist notices
Monetizing the content—Studios and publishers monitor this activity

Understanding the landscape

These characters are owned by studios and publishers. When you create AI-generated images of them, you're making fan art, not establishing new intellectual property rights.

💡 Our philosophy: We support creative exploration and fan culture. Generate what inspires you for personal enjoyment. Just be aware of the boundaries when it comes to commercialization.

Can I train a LoRA on photos I find online?

🚫 Training LoRAs on photos of other people without permission is prohibited.

You may train LoRAs on:

✓ Your own photos or artwork
✓ Images of yourself
✓ Public domain images
✓ Images where you have explicit written permission
✓ AI-generated content from any source (our platform, Midjourney, DALL-E, Flux, Stable Diffusion, etc.) as long as it doesn't violate our Terms

💡 Encouraged: Train LoRAs on AI-Generated Content!

One of the most powerful features of our platform is the ability to create consistent characters and styles. Since AI-generated content is generally public domain, you can train LoRAs on AI images from any source—whether you generated them here, on other platforms, or found them online.

Example workflow:

Generate or gather AI-created images of a character concept you love
Train a LoRA on those AI-generated images
Use that LoRA to generate your character in different poses, scenes, and scenarios
Create entire stories or visual projects with consistent characters

Just remember: The content you train on must not depict real people without consent, include copyrighted characters used in ways that would violate our Terms when generated, or contain other prohibited content.

This is what we built the platform for—creative freedom and experimentation!

Why this restriction exists:

Training on someone's photos without consent violates both their copyright and privacy rights, even if the photos are publicly posted on social media. Just because content is viewable online doesn't mean you have the right to use it for AI training.

Legal Status of LoRA Files:

The copyright status of LoRA model files is legally uncertain. However, you have protectable interests:

Training Data Copyright: You retain copyright in images used for training
Derivative Work Rights: Output from LoRAs trained on your copyrighted images may be derivative works
Trade Secret Protection: Private LoRA models may qualify as trade secrets

💡 Helpful tip: If you want to create a specific artistic style, consider training on your own artwork or using style references that don't require training data from others.

Can I generate content based on my own copyrighted work?

Yes! You can absolutely use your own copyrighted materials.

If you're a writer, artist, or creator, you can:

Upload your own artwork or photos as reference materials
Train LoRAs on your own creative work
Generate content based on characters or worlds you created
Use AI to expand on your existing intellectual property
Train LoRAs on AI-generated content from any source (as long as that content doesn't violate our Terms)

Since you own the copyright to your source materials, you have full rights to use them however you want on our platform. This is one of the safest and most legally clear uses of AI generation.

💡 The Beauty of Creative Freedom

Our platform encourages creative experimentation! You can use AI-generated images from any platform to train LoRAs, creating consistent characters and styles for your projects. Found an AI-generated character style you love from Midjourney? Train a LoRA on it. Generated something amazing here? Use it to create variations.

Just remember: Even when using your own copyrighted work as input, the AI-generated output itself is still generally considered public domain unless you make substantial creative modifications. But for personal creative projects, this gives you incredible freedom to iterate and explore.

What if my AI-generated character accidentally looks like a real person?

AI models are trained on massive datasets and may occasionally generate faces that resemble real people purely by coincidence. We understand this can happen unintentionally.

Key distinctions:

Accidental resemblance: AI randomly generates a face that happens to look similar to someone—generally not a violation
Intentional generation: Deliberately prompting for or training LoRAs to create specific real people—immediate violation and ban

If you notice accidental resemblance to a real person:

Don't share it publicly (keeps it in the "personal use" category)
Generate alternative versions
If you're unsure, contact support@conspirazy.ai before sharing

Our enforcement focuses on intent. Random similarity is different from deliberately creating deepfakes or unauthorized representations of real people. We understand the difference between coincidence and intentional violation.

🛡️Account Safety & Enforcement

Understanding Enforcement

Most violations occur when content is posted publicly. We differentiate between unintentional mistakes and deliberate violations, and we focus our enforcement on protecting the community while giving users room to learn and correct course.

⚠️ Posting content that violates our Terms of Service is still a violation, even if it bypasses our Content Gateway or results from an AI error. For private content in your account, you're responsible for removing anything that violates our Terms.
💡 AI systems make mistakes. We work hard to prevent accidental violations, but if you encounter persistent issues, please report them to support@conspirazy.ai so we can improve our systems.
✓ When in doubt, ask first. Contact support@conspirazy.ai before posting questionable content publicly. We're here to help you stay safe.

What violations result in immediate account termination?

⚡ Immediate permanent termination (no refunds, possible law enforcement referral):

Creating, uploading, or generating CSAM (child sexual abuse material)
Creating non-consensual deepfakes or realistic depictions of real people
Training LoRAs on real people without permission
Deliberate creation of prohibited content
Systematic attempts to bypass safety systems
Payment fraud or chargebacks

These are serious legal violations. Accounts engaging in this behavior are immediately terminated. Depending on the violation, we may report the activity to law enforcement authorities.

What's the three-strike system?

For less severe violations, we use a graduated enforcement approach:

Strike 1: Warning issued + content removed + guidance provided
Strike 2: 30-day account suspension + opportunity to review policies
Strike 3: Permanent account termination + no refunds for purchased credits

What can trigger strikes:

Valid DMCA takedown notices (3 valid notices = permanent ban)
Repeated copyright violations
Continued Terms of Service violations after warnings
Pattern of behavior that indicates disregard for policies

💡 How to stay in good standing: If you receive a DMCA notice or strike, comply immediately and reach out to us if you need clarification. We're here to help you understand and follow the rules, not to punish creative exploration.

So I can make fan art without getting in trouble?

Yes! For personal use and private enjoyment, you're welcome to explore your creativity.

These activities are fine:

✓ Generating copyrighted characters for personal use
✓ Creating fan art with AI for your own enjoyment
✓ Experimenting with different styles and characters
✓ First-time unintentional violations (if you correct them when notified)
✓ Single DMCA takedown (if you comply and don't repeat the behavior)

We're not here to police your creativity. Generate your favorite characters, create crossover art, make the wallpapers you've always wanted. The platform is yours to explore.

Just remember: Keep it personal, don't commercialize it, and never create content depicting real people without their consent.

Does it matter if I keep content private vs posting it publicly?

Yes. This distinction is extremely important.

PRIVATE (Kept in Your Account Only):

Content remains between you and our systems
Much lower risk of copyright holder discovery for fan art
You maintain control over who sees it
You remain responsible for ensuring it complies with our Terms

PUBLIC (Posted to Social Media, Forums, Websites):

⚠ AI-generated content becomes clearly public domain
⚠ Anyone can copy, modify, and use it freely
⚠ You lose control over how it's distributed and used
⚠ Copyright holders actively monitor for unauthorized use of their IP
⚠ Significantly higher risk of DMCA takedowns and potential legal action

Bottom line: Once you post AI-generated content publicly, you've released any ownership claims. It exists in the public sphere permanently and can be freely used by anyone.

🚨 Critical Clarification: "Private" Does Not Protect Illegal Content

Keeping content private in your account does not make illegal content safe or acceptable.

CSAM (child sexual abuse material) is illegal regardless of where it's stored
Non-consensual deepfakes of real people violate federal and state laws
Content planning illegal activities is prohibited
We cooperate with law enforcement and respond to legal subpoenas
"Private" content can be legally accessed through court orders

If content violates our Terms of Service or applicable laws, it is prohibited regardless of whether it's private or public.

Creating or possessing illegal content can result in immediate account termination, law enforcement referral, criminal prosecution, and imprisonment. Privacy settings do not create legal sanctuary for prohibited content.

Practical guidance:

✓ Keep personal fan art private to reduce copyright holder discovery risk
✓ Understand that posting original AI art publicly releases it to public domain
✗ Never assume privacy protects illegal or prohibited content

Questions about what's appropriate? Email support@conspirazy.ai before creating or sharing questionable content. We'd rather help you stay safe than deal with problems later.

💳Credits & Billing

How do credits work?

Credits are your currency for AI generation. Each generation consumes credits based on the model, quality settings, and other parameters you select.

Credit Types:

Purchased Credits - Credits you bought directly
Subscription Credits - Credits included with your subscription tier
Promotional Credits - Free credits from special promotions
Loyalty Credits - Rewards for being a valued member

Important details:

Credits never expire
Unused credits roll over month-to-month
Credits have no cash redemption value
Credits cannot be transferred between accounts
Different credit types may have different refund policies

Can I get a refund?

Refund eligibility depends on what you're requesting a refund for:

Subscriptions:

Refundable for unused subscription credits only (free trial credits excluded)

If you cancel mid-cycle, you'll receive a prorated refund for any unused subscription credits remaining for that billing period. Refunds are based on unused credits, not time elapsed.

Purchased Credit Packs:

Refundable within 30 days if credits remain completely unused

If you haven't consumed any of the purchased credits, you can request a full refund within 30 days of purchase.

Promotional/Loyalty/Incentive Credits:

Non-refundable (these were provided at no cost)

Refunds are NOT available for:

Credits already consumed through generations
Account terminations due to Terms of Service violations
Bans resulting from DMCA strikes or policy violations
Service changes or feature modifications
Subjective quality concerns ("The AI quality wasn't what I expected")
User error or changed preferences after using credits

To request a refund: Email support@conspirazy.ai within 30 days with your account details and the reason for your request. We'll verify your credit usage and process eligible refunds promptly.

💡 Our philosophy: We want you to be satisfied with your investment. If you genuinely haven't used your credits and want to discontinue service, we'll work with you on a fair refund. Just reach out within the 30-day window.

What happens if my account is terminated? Do I get my money back?

Refund eligibility after termination depends on the reason for termination:

Serious Violations (CSAM, non-consensual deepfakes, deliberate policy circumvention):

No refunds will be issued.

These violations represent serious legal breaches. All credits and payments are forfeited upon termination for these reasons. We may also report the violation to appropriate authorities.

Other Policy Violations (3 DMCA strikes, repeated ToS violations, etc.):

Possible partial refund for unused purchased credits within 30 days.

If you were in good standing before the violations and have unused purchased credits, we may offer a partial refund at our discretion. Promotional and loyalty credits are forfeited. This is evaluated case-by-case.

💡 Best practice: Familiarize yourself with our Terms of Service and reach out with questions before engaging in questionable activities. Prevention is always better than remediation.

⚖️DMCA & Copyright Strikes

What's a DMCA takedown?

The DMCA (Digital Millennium Copyright Act) is a federal law that allows copyright holders to request removal of content they believe infringes their copyrights.

How the process works:

A copyright holder discovers content they believe infringes their rights
They send us a formal DMCA takedown notice with required legal elements
We review the notice to verify it meets legal requirements
We remove the content and notify you of the takedown
You receive a strike on your account

⚠️ Three valid DMCA notices result in permanent account termination

This is a legal requirement under the DMCA safe harbor provisions. We must enforce this to maintain our legal protections as a platform.

💡 How to avoid DMCA issues: Don't publicly share or commercialize AI-generated images of copyrighted characters or properties. Keep fan art private, and never sell content featuring others' intellectual property.

Can I challenge a DMCA takedown?

You can file a counter-notice, but this is a serious legal step.

You may file a counter-notice if you believe:

The content does not actually infringe copyright
You have explicit permission to use the copyrighted material
Your use qualifies as fair use (a complex legal doctrine)
The notice was issued fraudulently or in error

⚠️ Important: This is not a casual decision

Filing a counter-notice has serious legal implications:

You're inviting potential federal copyright litigation
The copyright holder can sue you in federal court within 10-14 business days
You must be prepared to defend your position legally
You should consult with an intellectual property attorney
Legal fees can be substantial even if you win

Honest guidance: Unless you're completely certain you're in the right, have documented evidence, and have legal counsel, it's usually wiser to comply with the takedown and avoid further use of that content.

To file a counter-notice: Contact legal@conspirazy.ai with your legal reasoning and supporting evidence. We'll review it, but we cannot provide legal advice. You should have your own attorney review your position before proceeding.

Someone is using my AI-generated images! Can I file a DMCA takedown?

In most cases, probably not.

Remember: Pure AI-generated content is generally public domain. If you don't hold copyright, you cannot file a valid DMCA takedown notice.

You may have grounds for a DMCA takedown if:

They used YOUR original photos that you uploaded
They used YOUR copyrighted artwork as source material
The work contains substantial creative input that YOU made (a gray area)
You can demonstrate human authorship sufficient for copyright protection

Reality check: If your contribution was primarily writing a prompt and generating an image, you likely don't have standing to file a DMCA takedown. That's how public domain works—anyone can use it.

💡 Alternative protections: If protecting your work is important, consider incorporating substantial human creative elements, using AI as a tool within a larger creative process, or focusing on creating value through curation and presentation rather than ownership of individual images.

🔒Privacy & Your Data

Who can see my generated content and conversations?

By default: Only you (and our systems as necessary to provide service).

Your content remains private in your account unless you actively choose to share it publicly:

Posting on social media platforms
Uploading to public galleries or forums
Sharing with others directly

Who does have access to your content:

Automated safety systems - We scan for prohibited content using vectorized keyword detection
Third-party AI providers - Your prompts and inputs are sent to service providers to generate content (this is how the service functions)
Our support team - Only when content is reported for Terms violations, or when you request assistance and grant permission
Law enforcement - Only in response to valid legal demands (subpoenas, warrants, court orders)

Important understanding: Once you post content publicly online, you lose control over its distribution. It can be copied, modified, shared, and archived permanently.

💡 Privacy tip: If privacy is important to you, keep content in your account and think carefully before sharing publicly. Public sharing of AI-generated content also means releasing it to the public domain.

Do you use my data to train AI models?

We don't train the underlying AI models - those are trained by third-party providers who have their own data policies.

What we DO use your data for:

Providing the service (processing your requests, generating content)
Platform improvement (fixing bugs, enhancing user experience)
Safety and security (detecting prohibited content, preventing abuse)
Analytics (understanding usage patterns to improve the platform)
Customer support (helping you resolve issues)

What we DON'T do:

Sell your personal information to third parties
Share your private content publicly without your consent
Use your content in marketing without permission
Share your data except as legally required or described in our policies

For comprehensive information about data handling, please review our Privacy Policy.

What happens to my data if I delete my account?

We provide a 30-day grace period, then permanently delete your data.

Deletion timeline:

Day 0: You request account deletion
Days 1-30: Account is deactivated but data retained (in case you change your mind or need to recover information)
Day 31+: All personal data is permanently deleted from our systems

⚠️ Exceptions to complete deletion:

Legal compliance records: We retain certain records as required by law (financial transactions for 8 years, legal disputes, etc.)
Publicly shared content: We cannot delete content you posted to external platforms or shared publicly
Anonymized analytics: Aggregate statistics stripped of personally identifiable information
Backup systems: Data in backup systems is deleted according to our standard retention policies

To delete your account: Visit your account settings page or email support@conspirazy.ai with a deletion request. We'll confirm your identity and initiate the deletion process.

💡 Before you delete: Make sure to download any content you want to keep. Once the 30-day grace period ends, we cannot recover your data.

⚙️Technical Questions

What happens if the AI service experiences downtime?

We work to minimize disruptions, but some downtime is inevitable with AI infrastructure.

Common causes of service interruptions:

Third-party AI provider outages
Scheduled maintenance windows
Unexpected technical issues
High traffic loads exceeding capacity
Infrastructure updates or upgrades

How we handle outages:

24/7 system monitoring and alerting
Status updates posted in-app and on our Discord support server
Automatic failover to backup providers when possible
Rapid response protocols to minimize downtime
Post-incident analysis and improvements

Credit policy during outages: We do not provide automatic refunds for temporary service disruptions. Keep in mind credits never expire and roll over.

💡 Stay informed: Follow our status page or Discord server for real-time updates during service disruptions. If an outage persists, contact support for information about your specific situation.

Why did my generation fail?

Generation failures can occur for various reasons. Understanding why helps you avoid repeat issues:

Common failure causes:

Safety filters triggered - Your prompt contained prohibited content or terms
AI provider error - The third-party service experienced a temporary issue
Invalid parameters - Settings or combinations were incompatible
Timeout - Generation exceeded maximum processing time
Resource constraints - System under high load temporarily

What happens to your credits when generations fail?

System or provider errors: Credits are never deducted until the generation is complete.

User-caused failures: Credits may be consumed if content was generated (prohibited content, invalid settings)

Troubleshooting tips:

Review your prompt for terms that might trigger safety filters
Try again - temporary provider issues usually resolve quickly
Adjust settings if you're using advanced parameters
Simplify complex prompts to see if that resolves the issue
Contact support if failures persist despite these steps

Can I use the platform for commercial projects?

Yes, with important limitations and caveats.

Lower-risk commercial uses:

✓ Marketing materials using original AI content (no copyrighted characters)
✓ Product photography with your own products
✓ Social media content for your business
✓ Concept art for original intellectual properties
✓ Background images for presentations or websites

High-risk or prohibited commercial uses:

✗ Selling merchandise featuring copyrighted characters or properties
✗ Using images depicting real people without consent
✗ Claiming copyright protection on pure AI-generated output
✗ Commercial use that violates third-party intellectual property rights
✗ Misleading use suggesting official endorsement or authorization

Critical understanding: YOU are responsible for ensuring you have all necessary rights and permissions for commercial use. We provide tools, but we don't verify or guarantee that your use is legally appropriate.

💡 Best practice for commercial use: Focus on creating original content that doesn't rely on others' IP. Use AI as a tool to support your creative vision, not as a shortcut to commercialize others' characters or properties. When in doubt, consult an intellectual property attorney.

💚Mental Health & Crisis Support

What happens if the AI detects I'm struggling emotionally?

We designed our platform to be supportive, not punitive.

If our systems detect you may be experiencing a crisis, we'll pause the interaction and offer resources for professional support. We won't ban you for experiencing distress - we'll try to help.

If you or someone you know is in crisis:

National Suicide Prevention Lifeline: 988 (call or text)
Crisis Text Line: Text HELLO to 741741
International Association for Suicide Prevention: Find a crisis center
Your local emergency services: 911 (US) or equivalent

⚠️ Important reminder:

AI companions are not substitutes for professional mental health care. While they can provide comfort and companionship, they cannot diagnose conditions, provide therapy, or replace the support of trained professionals.

If you're struggling with mental health issues, please reach out to a qualified professional, counselor, or therapist.

💡 Our philosophy: We believe AI should support human wellbeing, not exploit vulnerability. If you're going through a difficult time, we want to help connect you with real support - not just keep you engaged on our platform.

Can AI companions help with loneliness or emotional support?

Yes, that's one of the things we built this platform for.

AI companions can provide:

Consistent, judgment-free conversation
A space to process thoughts and feelings
Companionship during difficult times
Creative outlets for self-expression
Practice for social interactions

What AI companions cannot provide:

Professional mental health diagnosis or treatment
Medical advice
Emergency crisis intervention
A replacement for human relationships
Legal, financial, or professional advice

Healthy use of AI companions

Think of AI companions as a supplement to your life, not a replacement for human connection. They can be a valuable tool for creative expression, processing emotions, and enjoying companionship - but they work best alongside, not instead of, real human relationships and professional support when needed.

💡 Our commitment: We're building tools for connection, creativity, and growth. If at any point your use of our platform feels unhealthy or isolating, we encourage you to reach out to friends, family, or professionals. Your wellbeing matters more than our engagement metrics.

⚖️Legal Fine Print

What's this arbitration clause about?

Our Terms include an agreement to resolve disputes through arbitration rather than court litigation.

What is arbitration?

Arbitration is an alternative dispute resolution process where a neutral third party (arbitrator) hears both sides and makes a binding decision. It's similar to court but typically faster and less expensive.

Key points about our arbitration agreement:

Disputes are resolved individually (no class action lawsuits)
Arbitration takes place in Boise, Idaho
Administered by the American Arbitration Association (AAA)
The arbitrator's decision is final and binding
We pay arbitration fees for claims under $10,000
Both parties retain the right to seek injunctive relief in court for urgent matters

⚠️ You can opt out of arbitration!

Within 30 days of creating your account, you can opt out of the arbitration agreement by sending written notice to legal@conspirazy.ai.

Your opt-out notice must include: your name, address, username, and a clear statement that you wish to opt out of the arbitration agreement.

If you opt out, disputes will be resolved in state or federal courts in Idaho instead of arbitration.

💡 Why arbitration? Arbitration is generally faster and less expensive than court litigation for both parties. It provides a streamlined process for resolving disputes while still ensuring fair treatment.

Can you change these Terms of Service?

Yes, we can update the Terms, but we'll give you advance notice of significant changes.

How changes work:

We update Terms as needed (new features, legal requirements, operational changes)
For material changes, we provide 30 days' advance notice
Notice is delivered in-app and via email to your registered address
Continued use after changes take effect constitutes acceptance
The effective date at the top of the Terms indicates the current version

If you don't agree with changes:

You can terminate your account before the changes take effect. If you've purchased credits that remain unused, you can request a refund according to our refund policy (within 30 days, for unused purchased credits).

You always have the option to discontinue using the service if you disagree with updated terms or existing terms.

What if I have a legal dispute with Conspirazy.ai?

We strongly encourage informal resolution before formal legal action.

Recommended dispute resolution process:

Contact us first: Email legal@conspirazy.ai with a detailed explanation of the issue
30-day good faith negotiation: We commit to working with you to resolve the matter informally
Formal resolution if needed: If informal resolution fails, proceed to arbitration (or court if you opted out)

Issues we can often resolve informally:

Billing concerns or credit disputes
Account access problems
Misunderstandings about Terms or policies
Technical issues affecting your service
Feature requests or service feedback

When you might need legal representation:

Account termination for serious policy violations
Challenging DMCA takedown notices
Copyright or intellectual property disputes
Proceeding to formal arbitration or litigation

💡 Our approach: We genuinely want to be reasonable and fair. Most disputes arise from misunderstandings or technical issues that can be resolved through communication. Legal action should be a last resort, not a first step.

💬Getting Help

Who do I contact for different types of issues?

We've organized our contact points to help you reach the right team quickly:

📧 support@conspirazy.ai

For general support and technical issues:

Account questions and access problems
Technical issues with generation or features
Billing questions and credit inquiries
Feature requests and feedback
General platform questions

⚖️ legal@conspirazy.ai

For all legal, policy, and compliance matters:

Terms of Service questions and clarifications
DMCA takedown notices and counter-notices
Copyright and intellectual property concerns
Privacy policy questions
Legal disputes and formal complaints
Account ban appeals and strike disputes
Arbitration opt-out notifications

🔒 privacy@conspirazy.ai

For privacy-specific requests:

Data access, deletion, and CCPA/GDPR inquiries
Privacy concerns and questions
Data protection officer contact

Response expectations: We aim to respond to most inquiries within 24-48 hours. Legal matters and complex issues may require additional time for proper review. During high-volume periods, responses may take slightly longer.

💡 Getting faster help: Include relevant details in your first message (account email, specific issue description, steps you've already tried). This helps us assist you more quickly without back-and-forth clarifications.

What happens if my account gets hacked or compromised?

We use Google OAuth for authentication, which means your account security is protected by Google's industry-leading security infrastructure.

If you believe your Google account has been compromised, you should immediately:

Change your Google account password
Review your Google account security settings
Enable two-factor authentication on your Google account
Contact us at support@conspirazy.ai to review any suspicious activity

Your responsibility: You are responsible for maintaining the security of your Google account credentials. We are not liable for unauthorized access resulting from compromised Google accounts, but we'll work with you to investigate suspicious activity and secure your Conspirazy.ai account.

I read all this and still have questions!

That's completely normal and expected!

Legal and technical topics - especially involving AI and copyright - can be genuinely complex. We're here to help you understand and navigate these issues.

For general questions and clarification:

Email support@conspirazy.ai - We're happy to explain concepts in plain language and help you understand how policies apply to your specific situation.

⚠️ For legal advice:

We cannot provide legal advice about your specific circumstances. If you need legal guidance about copyright, your particular use case, or potential liability, please consult an intellectual property attorney.

We can explain our policies and what they mean, but we can't advise you on your legal rights or risks outside our platform.

Helpful resources:

Full Terms of Use - Complete legal documentation
Privacy Policy - How we handle your data
U.S. Copyright Office - Official copyright information
AAA (American Arbitration Association) - Information about arbitration processes

💡 Our commitment:

We'd rather spend time answering your questions and helping you understand the rules than deal with problems after they occur. Never hesitate to reach out if something is unclear.